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Frequently Asked Questions
1. How does the Filapen® work?
2. Which filament can I use for the Filapen ®?
You may only use PCL filaments, which you can also find in our shop, as the Filapen ® is a low-temperature 3D pen.
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3. Help! What should I do if I used PLA filament?
PLA filaments clog the filament. If you've been using PLA filament, contact us so we can take care of it!
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4. What should I do if the Filapen ® PCL filament is drawn in, but nothing comes out of the ceramic nozzle?
Your Filapen® isn't defective! In the download section, you'll find very simple instructions on how to clear the PCL filament blockage in two minutes.
If you don't feel confident, just contact us!
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5. Can I use the Filapen ® with a power bank?
Yes, absolutely. This means you can use the Filapen® on the go or anywhere other than your home. Give it a try!
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6. From what age can children use the Filapen®?
The recommended age for using the Filapen® under supervision is 5 years. From 8 years of age , your child should be able to use the Filapen® independently.
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7. Is there a risk that my child will get burned?
No! The Filapen® is a low-temperature pen, so you won't get burned like you can with other 3D pens!
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8. What should I do if the ceramic tip is chipped or broken?
Contact us so we can send you a new ceramic nozzle!
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9. What can I do if I need spare parts for the Filapen ® ?
Simply contact us. We'll take care of you!
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10. How can I contact customer service?
It's easy! Either via the contact form on our website or via email: info@filapen.de
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